WhatsApp for Restaurants and Cloud Kitchens
Automate pickup, dispatch, customer ETA, issue handling, review capture, and repeat-order follow-up for delivery orders.
Order Status
Order Accepted Message
Send customers a WhatsApp confirmation when the kitchen accepts an order, with preparation time and support path.
Dispatch
Ready for Pickup Alert
Notify drivers or aggregators when an order is packed and ready, including shelf, branch, and order number.
Customer Updates
Customer ETA Update
Send ETA updates when the driver leaves, gets delayed, or reaches the customer area.
Exceptions
Substitution Approval
Ask customers to approve substitutions when an ingredient, combo item, or drink is unavailable.
Support
Missing Item Resolution
Route missing item reports to the branch with order details, photo request, and refund or resend options.
Reviews
Review Request
Ask for a review after delivery, then route unhappy customers to support before asking them to reorder.
Retention
Repeat Order Prompt
Invite regular customers to reorder favorite meals at the right time with branch and availability context.
Reporting
Branch Performance Digest
Send managers a WhatsApp digest of late orders, cancellations, support issues, and review scores by branch.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
Operational workflows
Turn daily sector events into WhatsApp workflows your customers, drivers, field teams, and finance team can actually act on.
WhatsApp for Restaurants and Cloud Kitchens FAQ
What does WhatsApp for restaurants and cloud kitchens look like for our team?
Raqi maps the messages your restaurant and cloud-kitchen team sends today — confirmations, dispatch notes, delivery updates, collection reminders, exception alerts — into structured WhatsApp workflows triggered by your real operational events. Customers get clear updates from your branded number, and your team keeps a searchable record of every send and reply.
Do we need to switch our ERP, dispatch system, or POS?
No. Raqi sits around whatever restaurant and cloud-kitchen stack you already run — ERP, dispatch, route planner, POS, accounting, spreadsheets — and turns the events that matter into WhatsApp messages. Your team keeps working in the same tools they use today.
Who configures the workflows?
Raqi sets the workflows up with you. We sit with the operations and customer-facing teams, map every trigger, message, owner, and approval against the way your restaurant and cloud-kitchen operation actually runs, and launch only after you sign off on the message copy, routing, and audit behavior.
Where is our customer data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Retention windows, access controls, and audit logs are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile picture, and reply behavior — never a shared sender.
What does the pilot look like for a restaurant and cloud-kitchen team?
We start with the single workflow costing your restaurant and cloud-kitchen team the most manual follow-up — usually a customer update, a dispatch handoff, or a collection reminder. We scope it together, run it as a pilot with a small group, measure response and completion, then expand to the next workflow only once the channel earns the trust of the team.
