WhatsApp for Last-Mile Logistics
Give customers live WhatsApp delivery updates while operations coordinate drivers, exceptions, and proof of delivery.
Pickup
Pickup Confirmation
Send sender and receiver a WhatsApp update when a parcel is picked up, with tracking reference and next milestone.
Delivery
Out for Delivery Message
Notify customers when a driver starts the final route, including ETA, driver contact policy, and address confirmation.
Exceptions
Address Clarification
Ask customers for location pins, landmark notes, or corrected addresses before the driver fails the attempt.
Exceptions
Failed Attempt Recovery
Send a WhatsApp flow after a failed attempt so customers can choose redelivery, pickup point, or support.
Proof
Photo Proof Delivery
Collect photo proof, receiver name, ID check notes, and timestamp after delivery is completed.
COD
COD Collection Alert
Alert finance and dispatch when COD amount collected, short-paid, or refused needs reconciliation.
Customer Updates
Delay Apology Update
Send proactive delay messages with revised ETA and support options when route conditions change.
Operations
Driver Issue Escalation
Route vehicle breakdowns, unsafe access, customer refusal, or missing parcel issues to supervisors in WhatsApp.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
Operational workflows
Turn daily sector events into WhatsApp workflows your customers, drivers, field teams, and finance team can actually act on.
WhatsApp for Last-Mile Logistics FAQ
What does WhatsApp for last-mile logistics look like for our team?
Raqi maps the messages your logistics and last-mile delivery team sends today — confirmations, dispatch notes, delivery updates, collection reminders, exception alerts — into structured WhatsApp workflows triggered by your real operational events. Customers get clear updates from your branded number, and your team keeps a searchable record of every send and reply.
Do we need to switch our ERP, dispatch system, or POS?
No. Raqi sits around whatever logistics and last-mile delivery stack you already run — ERP, dispatch, route planner, POS, accounting, spreadsheets — and turns the events that matter into WhatsApp messages. Your team keeps working in the same tools they use today.
Who configures the workflows?
Raqi sets the workflows up with you. We sit with the operations and customer-facing teams, map every trigger, message, owner, and approval against the way your logistics and last-mile delivery operation actually runs, and launch only after you sign off on the message copy, routing, and audit behavior.
Where is our customer data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Retention windows, access controls, and audit logs are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile picture, and reply behavior — never a shared sender.
What does the pilot look like for a logistics and last-mile delivery team?
We start with the single workflow costing your logistics and last-mile delivery team the most manual follow-up — usually a customer update, a dispatch handoff, or a collection reminder. We scope it together, run it as a pilot with a small group, measure response and completion, then expand to the next workflow only once the channel earns the trust of the team.
