Custom WhatsApp Workflows for Any Sector
If your operation depends on repeat customer updates, field coordination, documents, or follow-up, Raqi can shape a WhatsApp workflow around it.
Lead Follow-Up
New Lead Follow-Up
Send a WhatsApp reply when a new lead arrives from a form, CRM, ad, or branch sheet, with source and next-step context.
Payments
Payment Reminder Before Overdue
Remind customers before invoices, deposits, renewals, or service fees become overdue.
Appointments
Appointment Confirmation
Confirm appointments, visits, installations, or inspections and let customers reschedule from WhatsApp.
Order Status
Order Status Change
Notify customers whenever an order, request, ticket, or job changes state in the system your team uses.
Documents
Missing Document Request
Ask customers or partners for missing IDs, certificates, signatures, photos, or delivery documents through WhatsApp.
Retention
Quiet Customer Re-Engagement
Re-engage customers who stopped replying, ordering, paying, or booking with a context-aware WhatsApp sequence.
Renewals
Renewal Reminder
Send renewal reminders before contracts, subscriptions, warranties, or service plans expire.
Team Routing
Request Routing
Route customer requests to sales, operations, finance, or support with a WhatsApp trail everyone can follow.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
Operational workflows
Turn daily sector events into WhatsApp workflows your customers, drivers, field teams, and finance team can actually act on.
Custom WhatsApp Workflows for Any Sector FAQ
What does custom WhatsApp workflows for any sector look like for our team?
Raqi maps the messages your operations team sends today — confirmations, dispatch notes, delivery updates, collection reminders, exception alerts — into structured WhatsApp workflows triggered by your real operational events. Customers get clear updates from your branded number, and your team keeps a searchable record of every send and reply.
Do we need to switch our ERP, dispatch system, or POS?
No. Raqi sits around whatever operations stack you already run — ERP, dispatch, route planner, POS, accounting, spreadsheets — and turns the events that matter into WhatsApp messages. Your team keeps working in the same tools they use today.
Who configures the workflows?
Raqi sets the workflows up with you. We sit with the operations and customer-facing teams, map every trigger, message, owner, and approval against the way your operations operation actually runs, and launch only after you sign off on the message copy, routing, and audit behavior.
Where is our customer data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Retention windows, access controls, and audit logs are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile picture, and reply behavior — never a shared sender.
What does the pilot look like for a operations team?
We start with the single workflow costing your operations team the most manual follow-up — usually a customer update, a dispatch handoff, or a collection reminder. We scope it together, run it as a pilot with a small group, measure response and completion, then expand to the next workflow only once the channel earns the trust of the team.
