Your operations, automated on WhatsApp.
Connect the tools you already use. Trigger updates, confirmations, and follow-ups — all in the one channel your customers actually read.
Why WhatsApp.
open rate on WhatsApp — email lands around 20%
reply rate — roughly 5× SMS or email
of Saudi customers use WhatsApp every day
A workflow for every event.
Proof of delivery
Drivers snap a photo or signature on their phone. Customers get a WhatsApp confirmation. You keep a clean record for disputes.
↳ Every delivery, on the record.
Order updates
Status changes from your ERP, store, or dispatch sheet trigger WhatsApp updates automatically. No customer app required.
↳ Fewer “where’s my order?” messages.
Appointments and reminders
Customers pick a slot from a WhatsApp link. Confirmations, reminders, and reschedules run themselves.
↳ Bookings that show up.
Payments and collections
Branded follow-ups for dues, overdue balances, statements, and pay links — finance keeps moving, with a clean audit trail.
↳ Collections, without the chasing.
Documents and invoices
Invoices, statements, quotations, and PDFs delivered through WhatsApp — with the right details, every time.
↳ Documents, where customers read them.
Support and reviews
Replies routed to sales, ops, finance, or support. Review requests sent once the workflow is done.
↳ Every reply, accounted for.
The operations layer for WhatsApp.
Your team already runs on WhatsApp. Raqi makes that structured: events from your stack go in, the right message goes out, and your team sees what was sent, delivered, read, and still needs follow-up.
Works with what you already run.
Accounting, ERP, e-commerce, CRM, dispatch, payments, support — including SMACC, Rewaa, Wafeq, Qoyod, Zoho, Odoo, SAP, Salla, Zid, and your custom systems. Trigger workflows without rebuilding your stack.
Built for teams that run the real world.
Distribution & FMCG
Building Materials & Ready-Mix
Food, Water & Beverage
Logistics & Last-Mile
Restaurants & Service Teams
And every workflow in between.
Common questions.
How does Raqi work?
We map your workflow, connect it to your source system, fire the right WhatsApp template, then track the result. A trigger can be a new order, an invoice, a payment due, a booked appointment, a completed delivery, or a customer reply.
What systems do you connect?
Accounting, ERP, e-commerce, CRM, dispatch, booking, payments, and support — including SMACC, Rewaa, Wafeq, Qoyod, Zoho, Odoo, SAP, Salla, Zid, and any custom system with an API, webhook, or export.
Do we replace our stack?
No. Raqi sits on top of the tools you already use. Your team keeps working where it does today — Raqi handles the WhatsApp side: delivery, tracking, and routing the exceptions.
Arabic and English?
Both. Templates ship with your business name and the right workflow details — buttons, links, PDF attachments, or documents when you need them.
Where should we start?
Start with the workflow costing you the most manual work — usually order updates, proof of delivery, reminders, or collections. Add modules from there.
