Integrate WhatsApp with Zendesk using Raqi
Automate your workflows by sending WhatsApp messages directly from Zendesk. Use Raqi to turn Zendesk activity into instant WhatsApp notifications for customers, employees, and operators. Connect your existing tech stack—including Stripe (Legacy), Google Sheets, Slack, and Typeform.
WhatsApp workflows for Zendesk
Browse common triggers, actions, and WhatsApp workflows Raqi can tailor around this page.
Customer Support
Ticket Intake
When Zendesk captures a new ticket, Raqi sends the details to WhatsApp so the team can act fast.
Customer Support
Case Review
Raqi watches Zendesk for the next case review and sends a WhatsApp prompt with what changed.
Customer Support
Ticket Follow-Up
If a ticket stalls in Zendesk, Raqi triggers a WhatsApp follow-up before the opportunity goes cold.
Customer Support
Request Approval
Once Zendesk marks the request ready, Raqi routes an approval note through WhatsApp for a quick decision.
Customer Support
Ticket Reminder
Raqi uses Zendesk to schedule a WhatsApp reminder before the next ticket deadline, renewal, or handoff.
Customer Support
Ticket Handoff
For every ticket in Zendesk, Raqi passes the context to the next team on WhatsApp without manual copy-paste.
Customer Support
Case Summary
At day end, Zendesk becomes a clear WhatsApp summary of case progress for managers and coordinators.
Customer Support
Ticket Escalation
When the ticket needs escalation in Zendesk, Raqi notifies leadership on WhatsApp with the latest status.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
Zendesk FAQ
Can Raqi connect Zendesk to WhatsApp?
Yes. Raqi can use Zendesk data or events as the starting point for WhatsApp workflows, subject to the available integration method and fields.
What teams use this Zendesk integration?
It is useful for Saudi teams managing customer support, customer follow-up, reminders, approvals, and operational handoffs.
Can messages be sent from our own WhatsApp number?
Yes. Raqi is designed around business-owned WhatsApp channels, approved templates, and operational message tracking.
Where should we start?
Start with one high-volume Zendesk workflow that causes manual follow-up, then expand after the team validates the message flow.
