WooCommerce WhatsApp Integration
Connect WooCommerce orders, customer accounts, carts, refunds, and WordPress store events to WhatsApp follow-up.
Orders
New Order Confirmation
Send a WhatsApp confirmation for new WooCommerce orders with items, payment method, and delivery city.
COD
COD Dispatch Check
Confirm COD orders before dispatch so drivers avoid unreachable customers.
Order Status
Order Status Message
Notify customers when order status changes to processing, shipped, delayed, completed, or cancelled.
Recovery
Abandoned Cart Follow-Up
Send a WhatsApp reminder with cart context and support options when checkout is abandoned.
Accounts
Customer Account Update
Notify support when customer details change and send the customer a confirmation if needed.
Refunds
Refund Status Update
Send refund status, amount, expected timing, and support path through WhatsApp.
Sales
Product Inquiry Routing
Route product questions from store forms or order notes to the right sales owner.
Support
Support Ticket Handoff
Turn order issues into WhatsApp handoffs with product, customer, branch, and promised response window.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
WooCommerce WhatsApp Integration FAQ
What does the WooCommerce WhatsApp integration do?
Raqi listens to events in WooCommerce — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with WooCommerce.
Do we need to install anything inside WooCommerce?
No engineering work on your side. Raqi connects through WooCommerce's official APIs and webhooks. Your team keeps working in WooCommerce exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the WooCommerce integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between WooCommerce and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
