Shopify WhatsApp Integration
Connect Shopify orders, customers, carts, fulfillment changes, and inventory moments to WhatsApp workflows.
Orders
Paid Order Confirmation
Send a WhatsApp confirmation when a Shopify order is paid, with items, amount, city, and next step.
Recovery
Abandoned Checkout Recovery
Follow up on abandoned checkouts with cart context, support help, and a checkout return path.
Fulfillment
Fulfillment Status Update
Notify customers when an order is packed, fulfilled, delayed, partially shipped, or ready for pickup.
COD
COD Confirmation Flow
Confirm COD orders on WhatsApp before dispatch to reduce failed deliveries.
Returns
Return Request Routing
Route return requests to support with order number, item, reason, photo request, and refund path.
Reviews
Review Request After Delivery
Ask for a review after delivery and route unhappy customers to support first.
Inventory
Low-Stock VIP Alert
Notify teams when VIP products are low or back in stock, then trigger customer follow-up.
Retention
Repeat Purchase Prompt
Invite customers to reorder consumables or favorites based on product, delivery date, and purchase cycle.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
Shopify WhatsApp Integration FAQ
What does the Shopify WhatsApp integration do?
Raqi listens to events in Shopify — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with Shopify.
Do we need to install anything inside Shopify?
No engineering work on your side. Raqi connects through Shopify's official APIs and webhooks. Your team keeps working in Shopify exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the Shopify integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between Shopify and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
