Salla WhatsApp Integration
Automate Salla order confirmations, delivery coordination, customer replies, and post-purchase follow-up through WhatsApp.
Orders
New Order Confirmation
When Salla receives a new order, send a WhatsApp confirmation with items, payment method, delivery city, and next step.
Recovery
Abandoned Checkout Follow-Up
Follow up on abandoned checkout moments with WhatsApp messages that reference cart value, product interest, and support help.
Shipping
Shipment Update Message
Send WhatsApp updates when a Salla order is packed, shipped, out for delivery, delayed, or delivered.
COD
COD Delivery Confirmation
Confirm cash-on-delivery orders before dispatch so drivers do not waste trips on unreachable customers.
Returns
Return Request Routing
Route return and exchange requests from Salla to WhatsApp with order number, item, reason, and pickup instructions.
Reviews
Review Request After Delivery
Ask for reviews after delivery, then route low scores to support before they become public complaints.
Inventory
Stock Alert for VIP Orders
Notify the team when product quantity changes put VIP orders, bundles, or promoted items at risk.
Support
Customer Support Thread
Open a WhatsApp support thread with order history, customer profile, and last status so agents can reply with context.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
Salla WhatsApp Integration FAQ
What does the Salla WhatsApp integration do?
Raqi listens to events in Salla — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with Salla.
Do we need to install anything inside Salla?
No engineering work on your side. Raqi connects through Salla's official APIs and webhooks. Your team keeps working in Salla exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the Salla integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between Salla and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
