Oracle WhatsApp Integration
Connect Oracle operations data to WhatsApp workflows for approvals, shipment updates, collections, and service follow-up.
Approvals
Oracle Approval Route Alert
Notify approvers when a requisition, order, or adjustment needs attention, with WhatsApp replies captured for follow-up.
Shipments
Shipment Status Update
Send customers WhatsApp updates when Oracle shipment records move to picked, packed, shipped, delayed, or delivered.
Collections
Collections Case Follow-Up
Turn aging, dispute, and promise-to-pay records into WhatsApp follow-ups for customers and account owners.
Service
Service Case Triage
Alert support leads when a service case changes priority, SLA status, or owner so the customer is not left waiting.
Inventory
Inventory Change Warning
Send WhatsApp alerts when Oracle inventory drops below reorder level, moves branches, or becomes reserved for a key account.
Procurement
Purchase Order Notice
Share purchase order status with suppliers over WhatsApp, including PO number, expected quantity, and required documents.
Accounts
Customer Account Notice
Notify customers when account status, credit hold, address, or billing contact data changes in Oracle.
Exceptions
Exception Owner Routing
Route operational exceptions to the right owner with record ID, urgency, customer context, and a WhatsApp response path.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
Oracle WhatsApp Integration FAQ
What does the Oracle WhatsApp integration do?
Raqi listens to events in Oracle — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with Oracle.
Do we need to install anything inside Oracle?
No engineering work on your side. Raqi connects through Oracle's official APIs and webhooks. Your team keeps working in Oracle exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the Oracle integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between Oracle and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
