Google Sheets WhatsApp Integration
Turn Google Sheets into a WhatsApp command center for customer updates, delivery coordination, invoice reminders, and exception handling.
Customer Updates
New Row Customer Update
When a new row is added for an order, booking, or lead, send the customer a WhatsApp message with the exact fields your team approved.
Status Changes
Updated Status Message
Watch a status column, then notify the customer when a delivery moves from scheduled to dispatched, delayed, or completed.
Collections
Payment Reminder Row
Use due date and balance columns to send polite WhatsApp payment reminders before an invoice becomes overdue.
Delivery
Delivery Schedule Handoff
Turn a dispatch sheet into customer ETAs, driver notes, and internal handoff messages without copying rows into chat.
Lead Intake
Form Intake Follow-Up
When form responses land in Sheets, route qualified leads to WhatsApp with product interest, city, and preferred callback time.
Exceptions
Exception Row Alert
Flag rows marked shortage, failed visit, wrong address, or urgent and alert the right operations owner on WhatsApp.
Customer Service
Customer Notes Sync
Send customer notes from a sheet into the WhatsApp thread so support knows what was promised before replying.
Team Reporting
Daily Team Digest
Summarize rows due today into a WhatsApp digest for dispatch, collections, or support before the morning rush.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
Google Sheets WhatsApp Integration FAQ
What does the Google Sheets WhatsApp integration do?
Raqi listens to events in Google Sheets — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with Google Sheets.
Do we need to install anything inside Google Sheets?
No engineering work on your side. Raqi connects through Google Sheets's official APIs and webhooks. Your team keeps working in Google Sheets exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the Google Sheets integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between Google Sheets and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
