SMACC WhatsApp Integration
Keep accounting and operations teams aligned with WhatsApp alerts for invoices, balances, customer follow-up, and exceptions.
Invoicing
SMACC Invoice Reminder
Send invoice reminders from SMACC with invoice number, due date, amount, and a WhatsApp reply path for questions.
Accounts
Customer Balance Alert
Notify customers or account owners when balances cross a threshold, credit limit, or promised-payment date.
Receipts
Receipt Confirmation
Share receipt confirmations through WhatsApp after payments are recorded so customers and sales teams stay aligned.
Inventory
Stock Movement Alert
Alert branch teams when stock is transferred, adjusted, reserved, or drops below a reorder point.
Statements
Customer Statement Delivery
Send customer statements from SMACC over WhatsApp with open invoices, credits, payments, and dispute instructions.
Collections
Payment Promise Follow-Up
Remind customers and sales owners before a promised payment date passes without posting in SMACC.
Reporting
Branch Daily Report
Send branch-level sales, receipts, inventory, and exception summaries to managers every day on WhatsApp.
Exceptions
Accounting Exception Routing
Route mismatched payments, missing documents, duplicate invoices, or blocked customers to the right finance owner.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
SMACC WhatsApp Integration FAQ
What does the SMACC WhatsApp integration do?
Raqi listens to events in SMACC — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with SMACC.
Do we need to install anything inside SMACC?
No engineering work on your side. Raqi connects through SMACC's official APIs and webhooks. Your team keeps working in SMACC exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the SMACC integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between SMACC and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
