Slack WhatsApp Integration
Connect Slack alerts, saved messages, approvals, incidents, and internal handoffs to WhatsApp customer workflows.
Exceptions
Channel Exception Alert
Turn Slack exception posts into WhatsApp alerts for the owner or affected customer.
Tasks
Saved Message Follow-Up
Create a WhatsApp follow-up when a team member saves a message that needs customer action.
Approvals
Reaction Approval
Use a Slack reaction to approve a customer update, delivery exception, or finance follow-up.
Incidents
Incident Broadcast
Send approved WhatsApp updates when Slack incidents affect delivery, availability, or service windows.
Handoffs
Handoff Message
Route internal handoffs from Slack to the customer or next owner with context and deadline.
Support
SLA Channel Alert
Alert support leaders on WhatsApp when a Slack channel flags an SLA risk.
Routing
Owner Mention Routing
When an owner is mentioned in Slack, send the relevant WhatsApp context and requested action.
Reporting
Daily Channel Digest
Summarize exceptions, approvals, incidents, and customer follow-ups from Slack into WhatsApp.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
Slack WhatsApp Integration FAQ
What does the Slack WhatsApp integration do?
Raqi listens to events in Slack — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with Slack.
Do we need to install anything inside Slack?
No engineering work on your side. Raqi connects through Slack's official APIs and webhooks. Your team keeps working in Slack exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the Slack integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between Slack and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
