SAP WhatsApp Integration
Turn SAP order, delivery, finance, and service events into WhatsApp updates your customers and teams can act on.
Invoicing
SAP Invoice Follow-Up
Send posted SAP invoices, payment links, and balance context to WhatsApp so customers know exactly what needs action.
Supply Chain
Supplier Material Drop Alert
Notify operations when suppliers confirm a material drop, with plant, PO, quantity, and expected arrival details.
Delivery
Delivery Document Ready
When a delivery note or goods issue is ready in SAP, send the site contact a WhatsApp confirmation and document request.
Finance
Customer Statement Send
Share SAP account statements over WhatsApp with opening balance, open invoices, credits, and a reply path for disputes.
Approvals
Pending Approval Nudge
Alert managers on WhatsApp when a sales order, credit memo, or purchase request waits too long for approval.
Collections
Overdue Balance Escalation
Escalate overdue balances from SAP to the sales owner before customer credit limits block the next order.
Production
Production Order Status
Send WhatsApp updates when a production order is released, partially completed, blocked, or ready for dispatch.
Exceptions
Service Exception Routing
Route SAP service exceptions to the right team with customer, asset, priority, and promised response window.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
SAP WhatsApp Integration FAQ
What does the SAP WhatsApp integration do?
Raqi listens to events in SAP — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with SAP.
Do we need to install anything inside SAP?
No engineering work on your side. Raqi connects through SAP's official APIs and webhooks. Your team keeps working in SAP exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the SAP integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between SAP and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
