Microsoft Teams WhatsApp Integration
Connect Microsoft Teams chats, channel alerts, approvals, tickets, and meeting activity to WhatsApp workflows.
Chats
New Chat Handoff
Turn important Teams chats into WhatsApp follow-ups for customer requests or field issues.
Channels
Channel Alert Message
Send a WhatsApp alert when a Teams channel receives a priority operations update.
Approvals
Approval Request Nudge
Nudge managers on WhatsApp when approvals wait too long in Teams.
Support
Ticket Update Routing
Route new or updated support tickets from Teams alerts to the customer owner.
Meetings
Meeting Follow-Up
Send WhatsApp next steps after meetings with customer, owner, and promised action.
Staffing
Absence Coverage Alert
Notify operations when absence requests affect delivery, support, or visit coverage.
Incidents
Incident Team Brief
Send approved customer updates when Teams incident posts impact service windows.
Reporting
Operations Digest
Summarize Teams alerts, tickets, approvals, meetings, and customer-impacting issues.
No matching workflows.
Build the module your business actually needs
Tell us about the workflow eating hours every week, the one held together by spreadsheets, ERP exports, and WhatsApp groups because it is too specific for any off-the-shelf tool. We scope it, build it, and ship it as a first-class Raqi module.
App integrations
Connect the tools your team already uses and turn real events into WhatsApp confirmations, reminders, documents, and follow-ups.
Microsoft Teams WhatsApp Integration FAQ
What does the Microsoft Teams WhatsApp integration do?
Raqi listens to events in Microsoft Teams — new records, status changes, due dates, and exceptions — and turns each one into the right WhatsApp message to customers, drivers, or internal owners. Replies and updates flow back so the WhatsApp thread stays in sync with Microsoft Teams.
Do we need to install anything inside Microsoft Teams?
No engineering work on your side. Raqi connects through Microsoft Teams's official APIs and webhooks. Your team keeps working in Microsoft Teams exactly as before; we add the WhatsApp layer around it.
Who configures the workflows?
Raqi sets the workflows up with you. We map every trigger, message template, owner, and approval path against your real operation before anything goes live, so you launch with workflows that already match how your team works.
Where is our data stored?
Data stays in-region. Raqi runs on infrastructure hosted inside the GCC, and customer messages, attachments, and operational metadata never leave the region. Access controls, audit logs, and retention policies are configured per customer.
Do messages go out from our own WhatsApp number?
Yes. Raqi is an official Meta tech provider, so every workflow is delivered through your own verified WhatsApp Business number with your brand name, profile, and reply behavior — never a shared sender.
How do we get started with the Microsoft Teams integration?
Book a discovery call. We will pick one workflow that is costing your team the most manual follow-up between Microsoft Teams and WhatsApp, scope it together, then run it as a pilot before rolling out the rest.
